Plumbing & HVAC

No heat at 2 a.m. is a booked job, not a voicemail.

Own the Relay screens real emergencies from routine requests, tells callers what to do right now (shut off the water, leave if they smell gas), flags elderly or infants in the home, and only wakes your tech when it matters.

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Text message · now

Own the Relay · URGENT · No heat

Name: Linda Park

Callback: (904) 555-0144

Address: 19 Cedar Ct, Orange Park

Furnace stopped around 11pm, house at 58°F, 80-year-old mother in the home. Asked for first appointment tomorrow.

Your scripts, your rules

Tell Own the Relay how your company handles calls: what to ask, what counts as an emergency, who to call first. The AI follows your instructions on every call, and you see every transcript.

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